Refund / Return / Exchange Policy

1. Returns & Exchange

• No returns accepted.
• Exchange only for damaged or defective products.
• An unboxing video is mandatory to claim exchange for damaged products.

2. Damaged / Defective Items

• Notify us within 2–3 days of delivery with an unboxing video and photos of the damage.
• Upon verification, a replacement product will be arranged.

3. Process for Exchanges

• Contact customer support with order details, unboxing video, and photos.
• Once approved, a replacement will be shipped.

4. Cancellation Policy

• Orders can be cancelled before shipping only.
• Once shipped, cancellation is not possible.
  

5. Refund / Exchange Timeline

• Eligibility: Only products that are received in a damaged condition are eligible for exchange.
• Unboxing Video Required: Customers must share a clear unboxing video as proof of damage. Without this, claims cannot be processed.
• Reporting Period: Customers must notify us of the damaged product within 24 hours of delivery.
• Verification: Once the unboxing video and claim are verified, we will arrange for an exchange.
• Exchange Timeline:
  • Verification will be completed within 2–3 working days.
  • Replacement product will be shipped within 5–7 working days after approval.
• Refunds: We do not provide refunds. Only exchanges are allowed for damaged items.